Shipping
At The Sister Collection, we offer shipping Worldwide for all our customers. We've got you covered.
Our dispatch time at The Sister Collection is typically 1-2 business days. This means that once you place an order, our dedicated team works diligently to process and prepare your hijab set for shipment within this timeframe.
Australia Wide Shipping
For standard deliveries within Australia, we have two options available:
- Standard AU Shipping $12.99 please allow 2-6 business days to receive your delivery within Australia.
- Express AU Shipping $17.99 please allow 1-3 business days to receive your delivery within Australia
International Shipping
Our international shipping process is carefully designed to ensure that your order is handled with the utmost care and attention. We work with trusted shipping partners who specialize in international logistics, allowing us to deliver your package efficiently and securely.
Here are some key points to note about our Australia wide and international delivery service:
Tracking:
Once your order has been shipped, we will provide you with a tracking number. This allows you to monitor the progress of your package and know exactly when it will arrive at your doorstep. Rest assured; we will keep you informed every step of the way.
Customs and Duties:
Please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient, we are not responsible for these fees. These fees are government related and out of our control We recommend contacting your local customs office for more information on the applicable fees and regulations.
Delivery Time
The delivery time for international orders may vary depending on the destination country and the selected shipping method. While we strive to deliver your package as quickly as possible, please allow for additional time for customs clearance and any unforeseen delays that may occur during transit.
Packaging:
Your premium modal hijab sets will be carefully packaged to ensure they arrive in pristine condition. We take great care in protecting your order during transit, so you can enjoy the luxurious and lightweight hijabs as soon as they reach you.
If you have any questions or concerns regarding international deliveries, our dedicated support team is here to assist you. Simply reach out to us at Info@thesistercollection.com.au, and we will be more than happy to provide you with the information you need.
Thank you for choosing The Sister Collection for your hijab needs. We appreciate your trust in our products and services, and we look forward to delivering a delightful shopping experience to you, no matter where you are in the world.
Incorrect address
If there is an error with your address, please contact info@thesistercollection.com.au and we will endeavor to amend it. However, due the fast-processing times of our online warehouse this is not guaranteed.
We do not accept any liability for incorrect addresses, however, will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.
Incomplete order
There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.
A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.
Orders are subject to availability and The Sister Collection reserves the right to cancel any order, for any reason, including due to unavailability.
Stolen Parcels
Unfortunately, we are not responsible for any stolen or missing parcels once an order has been delivered to the specified address. It is the customers responsibility to choose a safe and secure shipping address.
Damaged Parcels
We hold no responsibility for any damage to parcels once they have been successfully delivered to the designated address.
Authority to Leave Service
Our trusted courier partners may choose to utilize an Authority to Leave service when delivering your order, provided they assess that the delivery address has a secure location for parcel placement without requiring a signature. It's important to note that in such instances, we cannot be held responsible in the event the parcel goes missing. Additionally, we will not be able to issue refunds or resend the parcel under these circumstances. We appreciate your understanding.
Have a question?
If you have any questions or concerns regarding international deliveries, our dedicated support team is here to assist you. Simply reach out to us at Info@thesistercollection.com.au, and we will be more than happy to provide you with the information you need.
Thank you for choosing The Sister Collection for your hijab needs. We appreciate your trust in our products and services, and we look forward to delivering a delightful shopping experience to you, no matter where you are in the world.